The Director of Client Services drives 100% client satisfaction to LexBlog clients by leading a team responsible for effective blog publishing training and timely ongoing social media support.  Responsible for the development and implementation of strategies, process improvements and metrics that will enhance client relationships and drive strong revenue/earning performance.

Position Outcomes & Responsibilities:
• Drives performance in Client Services utilizing strong cross-functional integration with other teams such as project management, client  development, creative and technology.
• Provides leadership and oversight for all client service functions including processes, projects, analysis, documentation, fiscal recommendations and resource allocation. 
• Demonstrates excellent knowledge of LexBlog products, practices, policies and procedures and continues to find ways to improve team performance and client satisfaction.
• Creation and implementation of world class training curriculum for clients.
• Assess current state of performance through metric development and implements strategies to support client satisfaction and retention (E.g. 93% client retention rate).
• Displays good judgment, accountability, initiative, professionalism and flexibility on the job.

Desired Competencies & Values
• Proficient knowledge of online publishing practices and social media usability.
• Exceptional written and oral communication skills: you will routinely communicate with LexBlog’s clients by phone, email and, sometimes, in person. ?
• Strong working understanding of the potential of Internet and social media networking.  The LexBlog team and their clients live on the Internet and rely on the Internet as a practice/business development tool for creating word-of-mouth and relationships. 
• Strong organization skills and attention to detail.  Timely follow-through is a must.
• Emotional maturity/intelligence and a care for team members and clients. You know how to communicate and collaborate. LexBlog distinguishes itself from larger companies by our client care.  Integrity is integral to your core.
• Passion for growing and achieving more, both personally and professionally.  You will be creative, innovative and enjoy solving problems.
• Proficient knowledge of online publishing practices and social media usability.
• Inspiring Coach who will empower and motivate each team member to provide world class client service.
• Proficiency with Client Relationship Management Systems (CRM)

Qualifications
• 3-5 years Customer Service Supervisory/Management experience required
• Bachelor’s Degree or equivalent experience required
• Successful track record of leading and building client/customer services teams or technical support teams.

To be considered for this opportunity or to learn more, please contact:

Chris Englin
Big Wave Recruiting
chris@bigwaverecruiting.com

Carla has almost 20 years of experience in Science and Technology, and is currently Chief Executive Officer and Chairman of the Board at Talyst, Inc. of Bellevue, Washington. Talyst is the leading provider of acute care hospital pharmacy automation software and hardware, and is building innovative systems to service long-term care facilities and correctional institutions. Prior to Talyst, Carla helped build several highly-successful technology companies, most recently as COO at Vykor, Inc. She also served as a key executive for Netegrity of Waltham, Massachusetts and DataChannel, Inc. of Bellevue. Carla founded and ran her own successful Systems Integration company in Dallas, Texas before moving to the Pacific Northwest. (more…)

World-Class Vice President of Marketing
We know our ideal candidate is already working for a leader in online B2C marketing, and that we’ll have to make this an attractive offer to lure you away. We’re looking for that true ‘guru’ with a deep portfolio of online marketing success stories, a talent for guerrilla marketing, and a track record of building consumer brands without spending millions of dollars. This is not a job for beginners or wanna-be’s – it will take every bit of savvy, experience and skill you can bring from a long and stellar career.   (more…)

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Join this spin-off in the beginning and be a part of something memorable.  Integrated Diagnostics seeks to add a Bioinformatician to join their growing team. The Bioinformatician is a member of the scientific team responsible for selecting biomarker candidates on targeted diseases, analyzing proprietary and public datasets derived from genomic, transcriptomic, and proteomic analyses, and providing bioinformatics support for all company projects. The position reports to the Director of Bioinformatics.

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Wireless Advocates, LLC. is a third-party provider of wireless phones and services throughout Costco Wholesale warehouses nation wide and online. With a commitment to manage and operate wireless kiosks in over 400 of Costco’s warehouse locations, complemented by an internet presence we strive to ensure that we remain the Best In Class Wireless Retailer today, tomorrow, and in the years to come.

The Compensation and Benefits Manager is needed to oversee all areas of compensation and benefits for Wireless Advocates.  Experience in both compensation AND benefits are required.  We are looking for experience in a multi-state environment with planning, developing and implementing new and revised compensation programs preferably in a multi-state company.  Working with sales commissions, compensation surveys, company bonus programs, and ensuring compliance.  On the benefits side - health, welfare and retirement plans - 401(k), annual negotiation of benefits, ERISA reporting, and working with vendors.  There are two analysts reporting to this position.

For more information contact: chris@bigwaverecruiting.com

This leadership opportunity reports to a dynamic President and we are looking for an HR professional with a retail or hospitality background - proven success in working with multi-state, nonexempt employee base, and a strategic leader.  The VP needs to be able to lead in all areas of HR including staffing, employee retention, compensation, building a solid HR infrastructure for future growth, organizational design, culture building and leadership development.  This is a great opportunity for an HR leader to help Wireless Advocates grow and take everything to the next level. 

To learn more about this role: chris@bigwaverecruiting.com

We had the pleasure this month of interviewing Bookda Gheisar, the Executive Director of Global Washington. This dynamic and engaging woman was born and raised in Iran, and moved to the US in 1980. She has lived in Seattle since 1986, and has 22 years of experience working in the non-profit sector in the state of Washington.

Bookda joined Global Washington in the summer of 2008. Before coming to Global Washington, she was Executive Director of the Social Justice Fund (2000-2008). Her work there was dedicated to addressing the root causes of social, economic, and environmental inequities—through strategic grantmaking efforts to community-based organizations in the Northwest. Before this, Bookda was the Executive Director of Cross Cultural Health Care Program (1993-2000) whose mission is to help ensure underserved communities full access to quality health care that is culturally and linguistically appropriate.

Between 1995 and 2000 Bookda taught at University of Washington School of Social Work, Antioch University, and Bastyr University as adjunct faculty.  In 2007 Bookda received the Bill Grace Leadership Legacy Award from The Center for Ethical Leadership. In 2006, she was recognized by the YWCA and ACT Theater of Seattle in the list of “Seattle Women to Celebrate,” as well as being recognized by Seattle Weekly News, Best of Seattle Edition: Best Grassroots Philanthropist.

How did you earn your first dollar?
When I got to the US, I got my first job ever; working at Burger King for about 6 months.

What do you appreciate about being over 40?
Appreciating my mother and relating to her, and having more compassion than ever before for all mothers.

What or who inspired you to get where you are today?
A loving family, caring friends, a great sister, my fantastic kids, and friends who listened and listened and listened AND listened.

What advice do you have for the under 40 crowd?
No worries. It is all a state of mind and you have a lot of say over it.

What would you still like to achieve?
I would like to go back to school and learn something completely new and super interesting: become an acupuncturist, become a doctor, become a lawyer, OR open a book store with a laundromat in the back and call it “the Brainwash.”

What are you passionate about?
Justice, equity, gender equality, fairness, access to power, questioning authority, and quality public education. The examinination of our own prejudice and fears and movement beyond our comfort level; being a good parent and raising two amazing and joyful daughters devoted to justice.

How do you balance work and life?
It is just not gonna happen!

What book is on your nightstand?
- Three cups of tea
- Stones in to schools
- Three cups of tea for kids
- Half the Sky
- Poetry of Rumi

What is in your iPod?
- Adele
- Leonard Cohen
- Bob Dylan
- 80’s Disco
- Joni Mitchell
- Joan Baez

What other career would you like to try?
What wouldn’t I want to try? Being a Gemini, I think the possibilities are endless and I would love to give it all a try! Become a naturopathic doctor, or a lawyer, or a writer, or a painter, or just hang out on a beach and watch people walk by.

What other person would you like to meet – living or dead?
- Bono
- Rachel Maddow
- Arundhati Roy
- Mary Robinson

What superpower do you want?
- Read people’s minds
- Fly on a broom
- Make money come down from the sky instead of rain
- Twitch my nose and make make my house super clean and shiny

Favorite movie?
I am a movie fanatic and love so many movies. So hard to say what are my most favorite ever but one here are a few:
- Eternal Sunshine of the Spotless Mind
- Ma Vie en Rose
- The Bicycle Thief
- Persopolis
- Children of Heaven
- The White Balloon
- Waltz with Bashir
- The Lives of Others
- Cinema Paradiso
- Jesus of Montreal

Guilty pleasure?
But I do not believe in “guilty pleasures”. Do we think about it that way because it is so surprising when we take care of ourselves?
I believe in enjoying the things I like to do and not feeling guilty about it and not hiding it.

What is your favorite quote?
Philanthropy is commendable, but it must not cause the philanthropist to overlook the circumstances of economic injustice which make philanthropy necessary.
— Martin Luther King, Jr

Not everything that can be counted counts, and not everything that counts can be counted.
— Albert Einstein